Shipping & Return Policy

SHIPPING

We currently only ship within the US. We are working hard to offer international shipping very soon! 

All orders will ship Monday - Friday from our office in Santa Monica. Please note that ground orders may take up to 3 business days to be processed and shipped. 

Berner & Co. cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

All orders are dispatched with ‘No Signature Required.’ Berner & Co. is not responsible for any loss or liability or damage that may result from leaving your package at the designated shipping address without a signature.

 

 

RETURNS

We hope you love your order from Berner & Co. If for any reason you wish to return your order please email us as soon as possible at  and we will reply with a return authorization and shipping label. 

 

Please provide the following information in the body of your email:

  • Order number

  • Item(s) to be returned

  • Reason - such as size, color, etc. Your honesty is greatly appreciated!

 

Berner & Co. must authorize all returns. We kindly ask you do not send your return using a personal shipping label.

 

Customers will have 14 days from delivery to return an order for a refund. Customers are responsible for the cost to return the order. The order remains the customer’s responsibility until we receive it back. 

 

Berner & Co. will only accept returns on items that are unused, undamaged, and with its original packaging. Any returns that are damaged, stained or marked will not be accepted and will be returned to the customer. 

 

Once we have received your package, your refund will be processed within 1-4 business days. Please note that your banking institution may require additional days to process and post this transaction to your account after they have received the information from us.We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one. 

 

All final sale items are non-returnable.